Shipping Time
We make every effort to get your item shipped as soon as possible. Some items that we sell are shipped from warehouses at different locations.  Most of our warehouses ship items out within 2-4 business days, but some items may take up to 10 business days depending on the warehouse.  If you need an item by a certain date, we will be happy to arrange the fastest possible delivery. Please contact us to verify shipping options to meet your needs. 

Non-Freight Deliveries
Delivery by UPS, Federal Express, and United States Post Office: All orders will be shipped to the address provided by you and left at your door by one of these delivery agents. If you prefer your product be signed for, you must call to place your order and request this additional service. There will be an additional fee of $8.00 for “Signature Required” deliveries. It is understood that if you opt to not have the package/s signed for, any lost or stolen merchandise is your responsibility, provided we do have proof of delivery from the delivering agents that show the products were delivered to your designated delivery address.

Freight Deliveries to a Terminal
In cases where items must be delivered via common carrier (shipped on a freight truck), they will be shipped directly to the terminal that the carrier we have selected ships to unless you specify otherwise by calling us.You will be notified by the carrier or terminal when the items have arrived at the terminal and are ready for you to pick up. If you wish to have your items delivered to a specific address see Freight Deliveries Beyond a Terminal (see below).

Freight Deliveries Beyond a Terminal
For items delivered via common carrier (see above), if you wish to have them delivered from the terminal to a specific address, you must call us to make such arrangements. In most cases, your merchandise will first be delivered to the freight terminal where it is then transferred to a separate local delivery service. The company facilitating the delivery service may or may not be affiliated with the original freight company.

In most cases where a residential delivery has been specified, we charge an additional $150.00* residential delivery fee which covers getting your merchandise delivered from the terminal to your specified address with a lift gate. Residential delivery services are not necessarily responsible for taking items off the lift gate and bringing them into your home or garage. Some local delivery services may offer to do this for you at no charge, others may offer to do this for a fee which you can pay them directly at the time of delivery if you so choose. Additional fees may apply depending on special circumstances such as a remote address distant from an available freight terminal.

Free Shipping
Free Shipping is limited to items shipped within the Continental USA. Items

indicated as Free Shipping will be delivered using the shipping method of our choice. Free Shipping offer is not available for orders to HI, AK, PR, or International Orders. FireplaceOutlet.net reserves the right to end or change this Free Shipping offer at any time.